Shipping and Returns

SHIPPING

All shipping is flat rate both national and international. 
I found Lucy. uses Australian post Express options for all customers located in Australia.
 Australia -
​ - $10 AUD, arrives within 2 business days.
All International shipments are issued through either Australia Post or DHL Express 
- New Zealand - $20, arrives in 3-5 business days
Rest of the world -
​$20 AUD, arrives in 5-7 business days.
All orders include tracking and sign on delivery.
Due to customs and restrictions, I found Lucy. does not ship to PO Boxes.
If extra priority is needed for your purchase, please email ifoundlucy@hotmail.com. Exact rate for faster shipping will be calculated. ​​


RETURNS

​All items are made in limited handmade batches!
Please see the details written for each item as to how long your order will take before dispatching.


30 day refund or exchange is accepted.
Customer must notify I found Lucy. about intention for return within 14 days, or refund/exchange will not be accepted. 

In the unlikely event an item is faulty, or you are not happy, the item can be refunded or returned for an exchange within 30 days, provided the items are unworn, tags and labels are fully attached/intact, with original packaging. 

I found Lucy. is not responsible for loss or damage while your order is in transit. 

Nor is I found Lucy. responsible for any taxes charged in customs for international purchases. 

Please see to the 'Details' on product page or refer to 'Sizing'  page back on the main website for all standard size measurements the garments are based on.